We are looking forward to announcing speakers and the full programme in the run up to the event.
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Will Higham

William Higham is a worldwide authority on future and evolving consumer behaviours. An expert on innovation, trends, and marketing, he consults industry leaders and major corporations. William will be the opening speaker at this year’s UKGCVA conference, providing his take on how the current economic, political and social environment is influencing consumer behaviours and what this means for the retail market.

By mixing insight and advice, he helps organisations and teams think differently and be first to the future.

Maureen Hinton

Maureen Hinton is the Group Research Director of the retail division of GlobalData Plc*. She heads up the UK and global team of analysts and is responsible for all the content and consultancy projects. She is a regular writer and commentator on retail matters in the media as well as a speaker at retail events and conferences both in the UK and abroad.

Her background is in the clothing retail industry, though she now covers all areas of retail. She has a Masters in Business Administration (MBA) and is a member of the KPMG Retail Think Tank.

*GlobalData acquired Verdict Retail in 2015.


Mark Essex

Mark uses critical thinking, an analytical approach and a focus on the customer to come at questions from a different angle. He now applies these skills to understanding public policy and the opportunities it provides for business and government clients.

Since 2014, Mark has been thinking about Brexit and on March 1 he forecast the result for Leave with between 51% and 53% and now leads an intelligence and analysis team who are researching the impact of Vote Leave on our clients.

Natalie Calvert

CEO, CX High Performance.

When it comes to taking customer and employee experience to the next performance level and beyond, Natalie is the trusted go to person.

With phenomenal renowned expertise, an inspiring and a very real approach Natalie has strategised, mentored, and trained some of the world’s biggest brands including O2, the AA, Royal Mail, Audi, LEGO, The Cabinet Office, BT, Gala Coral, Staples, Camelot and Marks & Spencer.

Her philosophy combines the science of experience with the art of behavioural transformation. Fused with her own near magical ability to transform ‘average’ into high performance, Natalie and her award-winning team always achieve significant results for their clients.

If you want to succeed more online, in your contact center and retail store then please do get in touch.

She tweets about all sorts of things #cx @nataliecalvert and she can be contacted via LinkedIn or 07785 228844.


Declan Byrne

I am a prepaid payments veteran of 20 years covering travel, mobile prepaid, gifting and rewards. I head up the One4all organisation in the UK which is the owner of UKs’ leading consumer facing multi store gift card the One4all Gift Card. I also head up our emoney issuance company GVS Prepaid.

Andrew Johnson

Andrew heads up Yorkshire-based Hemingways Marketing Services, a specialist e-commerce and distribution company which trades as Voucher Express and Cadbury Gifts Direct. Hemingways employs over 100 people with a net turnover of near £60m. He has held the role of MD since 1998 following previous roles in print journalism.

Siobhan Moore

Siobhan is a commercial lawyer in Locke Lord’s Cards and Payments Team. She ‎leads clients with niche payment solutions through the financial regulatory maze. Clients may be new ‎to the payment services sector, seek counsel on product or business developments or want to ensure ‎their contractual structures protect their business from the outset and as their business evolves. ‎Siobhan works with retailers, mobile phone operators, ‎financial institutions, e-money issuers, programme managers and resellers to bring their products to ‎market. She liaises with regulators, drafts and reviews B2B/ B2C agreements, advises on product ‎structure and business strategy and runs workshops.

Todd Tomlin

Global Head of Gift Cards for Hotels.com

As Head of Gift Cards for Hotels.com, Todd is overseeing the launch of the Hotels.com gift card into Europe and Asia, as well as managing the North American business to drive new customers and engage current ones to increase revenue and loyalty to the Hotels.com brand.

Andrew Walker

After debating a career as a farmer, sailor or a scientist, I eventually fell into retail and have enjoyed the variety of both branch and head office roles with both Waitrose and John Lewis. My current role focuses on finding new ways to grow the business through corporate markets.

Jake Mazen

Head of Sales and Product, Giftcloud

Jake is an expert in digital marketing and has worked in the commercial innovation space for many years – helping brands to use new technology to enhance and challenge their marketing strategies.

As Sales Director of Giftcloud since its inception in 2014, Jake has overseen the substantial growth in businesses desire to move away from the physical and into the digital rewards space and has been instrumental in putting Giftcloud on the map in the gift card industry.

Christer Holloman

CEO, Co-founder, Divido

Prior to setting up his own fintech start-up Divido, Chris launched Expedia founder Rich Barton’s $1bn start-up Glassdoor.com in EMEA. Holloman was previously Head of Digital Product Development at The Times and The Sunday Times, responsible for delivering new digital revenue streams.

Chris is also the author of the Amazon bestseller The Social Media MBA series, published by Wiley in multiple languages, (http://amzn.to/x7oclL). His latest book How To Sell Online was published a few months ago (http://amzn.to/2if8nox).

He holds an MBA from the Said Business School.

About Divido
Divido is a ‘Finance as a Service’ provider; a platform for merchants, lenders and intermediaries that want to offer instant new credit as a payment option to their end-consumers and corporate clients. Backed by the investors behind Skype, WorldPay and TransferWise, the company launched late 2015 and currently has 300+ partners using its platform. By the end of 2017 Divido will operate in 8 countries.

Jenny Parris

Senior Vice President, Global Marketing, Product Development, and European Sales, SVS

Jenny is an entrepreneurial Sales and Marketing leader with more than 10 years’ experience managing sales, marketing, go-to-market strategy, customer and prospect growth, and strategic partnerships. Jenny understands the Gift Card marketplace inside out and her ability to take research and best practice to create practical solutions for retailers has enabled many major SVS clients to maximise their business potential.


Eoin Whyte

Eoin is responsible for all customer acquisition and customer retention activities across Savvy’s direct sales and reseller channels. From our first customer signing of Eason’s in 2004 to the launch of Boots Gift Card programme on our ConnectCore processing engine in 2017, it has been a roller coaster of a journey. And we’re just getting started…


Glenrose Harwood

Glenrose is Retail Development Manager at CPI card group, an innovative market leader in loyalty, gift cards and related services. Her role is to strategically support UK retailers at any point in their gift card journey – to deliver a dynamic product and facilitate growth in multi-channel programmes. Having enjoyed over 13 years in the pre-paid industry and 2 years on the executive committee of the UKGCVA, she welcomes the opportunity to chair an engaging panel at this year’s conference.

John Devlin

John is the Co-Founder and CEO of Ascensos. With over 25 years experience in Customer Management & Contact Centres, John has worked in partnership with some of the UK’s leading retail brands including B&Q, John Lewis, Sainsbury’s, Argos and Polo Ralph Lauren. He lives in Edinburgh with his family.

Twitter: @ascensosJD

Erin Wood

Director, Marketing Global Gift & Prepaid, Subway

Erin has ten plus years’ experience in the gift card industry, managing card programs for both Target and the SUBWAY brand inclusive of various consumer and B2B sales channels. She has managed all aspects of a gift card program. Erin is currently responsible for setting the gift card vision and driving profitable, sustainable revenue growth for over 44,000 SUBWAY franchises around the world. She serves on Retail Gift Card Association Board as Treasurer.

Jim Wilkinson

Partner, at PWC, Northern Leader of Indirect Tax, UK tax leader for Retail & Consumer

Jim is a Tax Partner at PwC specialising in VAT.  He has nearly 30 years’ VAT experience and leads PwC’s Retail & Consumer tax business where he has a wealth of experience in advising clients on VAT and tax matters.  Jim has had an active role in the Treasury’s voucher industry working party aimed at harmonising the treatment of vouchers across the EU.

Vikki Zelkin

Customer & Employee engagement specialist, with over 17 year’s industry experience in B2B, Direct, and Promotional Marketing. Equally experienced in creative and technology led pitches across client programmes from a range of sectors (including; IT, Retail, Financial, FMCG, Telco, and Utilities). I’ve produced award winning campaigns for some of the UK largest blue chip organisations. Industry recognition includes; The IPM, The MMA and Employee Benefits awards.

Ellen Perton

Development Director, I&R (Incentive & Recognition) Sodexo

Ellen has over nearly 20 years’ experience with P&MM / Sodexo in the reward and recognition area and is ideally placed to sit on this panel. Sodexo benefits and rewards services, part of the Sodexo Group, a family-run business that offers a complete and fully integrated range of services designed to improve people’s quality of life worldwide: On-site Services, Benefits and Rewards Services and Personal and Home Services.

Joshua Bower Saul

CEO, Cybertonica Ltd

In his career, Joshua, has been at the forefront of various start-ups and new ventures, before more recently working on Cybertonica. Over the past year, Joshua has taken the helm of this young challenger with an innovative technology in the Fraud management and payments authorisation market. Cybertonica’s first successes have shown that we have added value for PSPs, merchants, acquirers and even in other sectors.

Engaging speakers and thought provoking content on innovations in the industry.