Programme overview

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Day 1

Workshops, networking, meetings, spotlight stage and exhibition*

12.00 pm Registration opens

VAT / Legislation
1.00 pm – 1.50 pm
Chair: Andrew Johnson, CEO, NGC Group Europe
About this event

This panel will discuss the latest regulations & legislation, providing the most up to date information and Q&A.

Panel: Siobhan Moore, Global Head of Cards & Payments, Locke Lord
Jim Wilkinson, Tax Partner, PWC
Quentin Bradshaw, Branch Head: VAT and Financial Services & Insurance Premium Tax, HM Treasury

Fraud and Security
2.00 pm – 2.50 pm
Chair: Lee D‘Arcy, Director of Engagement, Cifas
About this event

Fraud and security is an issue for many sectors including retail and there are a number of solutions and strategies already in place to combat this. This panel will explore what is specific to the Gift Card Industry and are there any quick wins to resolve this growing issue?

Panel: Eoin Whyte, UKGCVA Chair and Sales Director, Savvy
Mark Willis, CIO and SVP Technology and Innovation, SVS
Jon Dixon, Head of Gifting, Sales and B2B, Argos

Service provider / supplier ONLY
3.00 pm – 3.50 pm
Led by: Eoin Whyte, UKGCVA Chair and Sales Director, Savvy
About this event

This workshop will provide the opportunity for suppliers to explore and discuss key issues and opportunities facing the industry.

Panel: Nick Cahn, MD, CPI Europe
Ben Jones, Partner and Affiliate Director, Sodexo
Martin Cooper, Head of Sales, Park Group
Malcolm Berg, Sales Director UK & Ireland, SVS

Retailer / Issuer ONLY
4.00 pm – 4.50 pm
Led by: UKGCVA executive members: Tom Lincoln, Head of Business, M&S; and Gary Simpson, Senior Business Development Manager, Amazon
About this event

This workshop will provide the opportunity for retailers and issuers to explore and discuss key issues and opportunities facing the industry.

Panel: Jon Dixon, Head of Gifting, Sales and B2B, Argos
Martin Alden, Head of Commercial Development, Wyevale Garden Centres
Vicky Mazengarb, Digital Partnerships and Marketing Manager, Mitchells & Butlers
Chris Pentland, Head of B2B, Wickes

How to Register for Workshops and Day 1 Members-only Passes
Day 1 passes are for members only, so VAT / Legal / Fraud & Security specialists can attend specific workshops. They are non-transferable and will not allow access to Day 2 (£99 ex-VAT). Please email with the participant’s name and and we will provide a password and further instructions.NB if you can no longer attend a workshop please cancel your registration as we are operating a waiting list/

Spotlight Stage
Spotlight stage in the Exhibition area – informal short talks and presentations from sponsors, gold and silver exhibitors.

Ask the Expert
Ask the Expert – your questions answered. Come and speak to the panellists after the workshops.

Networking and Meetings
Networking and meetings dedicated space and of course, a coffee cart!

Welcome Drinks
5.00 pm – 6.30 pm

In the Atrium from 5.00 pm – 6.30 pm. All delegates are invited.

*Bookings for the workshops will be available from 5th February, a special code will be provided to confirmed delegates.

Day 2


8.00 am9.00 am Breakfast sponsored by Incomm
Meet and greet in the Atrium with keynote speaker Greg Williams

9.00 am – 9.10 am Welcome Gail Cohen, UKGCVA and Eoin Whyte, Executive Chair UKGCVA and Sales Director, Savvy

9.10 am – 9.15 am A word from our lead sponsor, Sarah Poynter, UK Account Director, SVS

9.15 am – 9.55 am Opening speaker The Future is Now: How the collision of bits and bytes is transforming your world
Greg Williams, Editor-in-Chief, WIRED Magazine

9.55 am – 10.35 am Panel discussion The Future of Retail
What has changed in the last 12 months? What are the key issues and what do they mean for the industry?
Chair: Mark Essex, Director of Public Policy, KPMG

Panel: Helen Dickinson, CEO, British Retail Consortium
Paul Martin, Head of Retail, KPMG
Tim Mason, CEO, Eagle Eye
Dr Tamira King, Marketing and Retail Academic

10.35 am – 10.50 am ‘Industry Insight’ 2018 Gift Card industry research findings
Eoin Whyte, Chair, UKGCVA and Sales Director, Savvy  

10.50 am – 11.25 am Break

11.25 am – 12.20 pm Panel discussion How does the Gift Card Industry ensure it is keeping up with buying habits and channels?
Chair: Dana Al Salem, Founder and CEO, FanFactory

Panel: Prof Neil Ashworth, CEO, CollectPlus
Chris Grace, Director, Content, Blackhawk Network
Kitty Newman, Director, Trapeze Media
Madeleine Babey, Head of Retail Partnerships, GooglePlay

12.20 pm – 13.00 pm Panel discussion Innovation in Payments and how it can help transform the Gift Card Market in partnership with Emerging Payments Association
Chair: Tony Craddock, Director General, Emerging Payments Association

Panel: David Rowley, Future Payments, Barclays International
Julian Sawyer, COO, Starling Bank
Laurence Krieger, COO, Tide Bank
Rob Coulstock, Business Unit Director, Incomm
Alex Zeltcer, COO, Zeek

13.00 pm – 14.10 pm Lunch

14.10 pm – 14.20 pm UKGCVA Charity 2018 – introducing the Alzheimer’s Society

14.20 pm – 14.50 pm Keynote speaker Fulfilment for the Future: how you bring the retailer promise to reality
Prof. Neil Ashworth, CEO, CollectPlus

14.50 pm – 15.30 pm Panel discussion The role of Gift Cards globally
Chair: Gail Cohen, Director General UKGCVA and an international panel discuss the key differences between the markets and what’s happening across the world

Panel: Jenny Parris, Senior VP of Global Marketing and Product, SVS
John Butcher, Head of Corporate Sales, Decathlon
Nicholas Dargan, VP, Client Development, First Data
Claire Morris, Co-founder and MD, Prezzee

15.30 pm – 16.05 pm Break

16.05 pm – 16.45 pm Panel discussion What strategies will be required for the Gift Card Industry to maintain and grow its B2B performance and success?
Chair: Declan Byrne, Group Director, One4all

Panel: Mark Scanlon, CEO Personal Group
Jamie McKenzie, Marketing Director Sodexo
Karl Vogeler, Commercial Manager, TescoBank
Gareth Gillatt, CEO and co-founder, Reward Cloud

16.05 pm – 16.45 pm UKGCVA’s Got Talent – returning for the third year!
Members’ innovation showcase.

17.15 pm – 17.30 pm Close and Exhibition Prize Draw

17.30 pm – 18.30 pm
Drinks reception sponsored by Incomm. All welcome.


‘Exceptional conference. The last two years have been by far the best. Gail and her team are inspirational, the UKGCVA has never been so close’.