UKGCVA Conference 2019 Day 1 & Day 2 Agendas

Be part of UKGCVA Conference 2020 – 4/5 March.

Register your interest now and email:

DAY 1*

09.00 – Registration opens

10.00 – Welcome from UKGCVA
Gail Cohe
n, Director General, UKGCVA

A Word from The Gift Card Lab Sponsor, Blackhawk Network
Chris Grace
, Director Business Unit, Blackhawk Network

10.10 – Overview of the UK Market 2018 and KPMG Retail Report

Dave Walsh, Group Retail Manager, UK and Ireland, The Gift Voucher Shop and
Brian Burchfield, Director – Data & Analytics, KPMG UK

10.50 – Panel discussion: Insight into the Payments Industry (& Buzzword Bingo)

Chair: Tessa Unsworth, Chief Commercial Officer, PrePay Solutions
Panel: Andrew Cregan, Head of Payments Policy, British Retail Consortium; Tony Craddock, Director General, Emerging Payments Association; Paul Swinton, CEO & Co-Founder, B4B Payments & Chairman at Prepaid International Forum Dictionary Corner: Stuart Boon, Head of Commercial, Thomas Cook

11.40 – Legislation update

Siobhan Moore, Partner & Global Head of Cards and Payments, Locke Lord LLP and UKGCVA Executive Board

12.10 – Fraud & Security: Mitigating risk in digital gift card sales to create a smooth customer journey

Sophia Miller, Business Development Manager, Riskified


14.00An Audience with the Rt. Hon. Diane Abbott MP

14.40PR & Social Engagement: How to maximise your programme featuring #Giftbetter

Steve Leigh, Director, PR Agency One and
Kitty Newman
, Director, Trapeze Media

15.20VAT updateJim Wilkinson, Partner, PwC

15.50 – In Conversation With: Corporate Social Responsibility, Charity & Gift Cards

Crispin Rogers, Founder and CEO, For Good Causes

16.20Launching and developing your gift card programme For people new to the market, as well as delegates wishing to grow their programme

Brian Dunne, Gift Card Consulting and
Jackie Barker, Barker Consultancy

17.00Panel Discussion – Global Markets: The biggest opportunities and challenges – what can we learn from each other?

Chair: Gareth Gillatt, Co-Founder and CEO, Reward Cloud
Panel: Matt Frawley
, Senior Vice President, Global Services, Stored Value Solutions (SVS); Peter Davison, Director, Corporate Alliances, The Walt Disney Company; Erin Wood, Director, Subway Cards; Volker Patzak, European Content Dev. Director of epay & Cadooz and Prepaid Assoc. Germany board member

18.00 – The Gift Card Lab closes

Spotlight Stage: There will be spotlight sessions throughout the day in the Gift Card Lab featuring key industry sponsors and exhibitors, providing updates on their innovations and products

18.00 – 21.00 Welcome Drinks Reception sponsored by Hemingways. All delegates welcome

• Meet the Experts: Legal & VAT Sessions
Book 1-2-1 sessions with Legal & VAT experts via the Online Networking Portal or on the day (if spaces still available)

• Networking & Meetings
Book tables via the Online Networking Portal and on the day subject to availability – Spaces throughout the venue

• Conference 2019 App
Dedicated UKGCVA Conference 2019 app for networking, voting and conference information

"The quality of content continues to improve year on year. This is reflective of a clear vision from Gail and a strong team executing it, congratulations to you all.”


8.00 – Registration

9.00 – Welcome and Introduction, UKGCVA

Gail Cohen, Director General, UKGCVA and
Eoin Whyte, Sales Director, Savvy & Executive Chair UKGCVA

9.20 – A Word from our Lead Sponsor, SVS

Matt Frawley, Senior Vice President, Global Services, Stored Value Solutions (SVS)

9.25 – State of the Nation Research 2019 Launch

Maureen Hinton, Retail Research Director, GlobalData

10.05 – Panel Discussion: Reaction & Response to the State of the Nation Research

Chair: Mark Essex, Head of Policy, KPMG
Panel: Helen Dickinson, CEO, British Retail Consortium; Simon Osgood, SVP, InComm; Dom Morea, SVP & Head, Gift Solutions, First Data; Maureen Hinton, Retail Research Director, Global Data

10.45 – Break

11.20 – Keynote Speaker: ‘Gift Cards – A Global View’

Talbott Roche, CEO and President, Blackhawk Network

11.50 – Panel Discussion: Gift Cards – Evolution or Revolution?

Chair: Holly Glowaty, Co-Founder, K+H Connection & Flourish Conference
Panel: Malcolm Berg, UK Sales Director, Stored Value Solutions (SVS); Matthew Howe, MD Europe, Blackhawk Network; Mitch Brody – Gift Card expert / Consultant; Jayne Stegemiller, Marketing Manager Gift Cards, Cracker Barrel Old Country Store & Chair RGCA; Eoin Whyte – Sales Director Savvy & Executive Chair UKGCVA

12.30 – Lunch

13.40 – Introducing Rethink, UKGCVA 2019 Conference Charity

14.00 – Keynote Speaker – ‘7 Essential Rules for Working, Living, and Giving Better’

James Wallman, Best-selling author, futurist and cultural commentator

14.35 – Panel Discussion: B2B – Is the current exponential growth sustainable? In partnership with IMA In Partnership with IMA

Chair: Jonathan Grey, Founder/CEO, Ovation Incentives; President, IMA Europe
Panel: Andrew Johnson
, Chief Executive Officer, NGC Europe; Bertrand Jolibert, Global Head of Kantar Incentives; Soren Hoj Thomsen, B2B Lead at Zalando SE; Fintan Connolly, Global eCommerce Manager, Globoforce

15.10 – Break

15.45 – Panel Discussion – B2C: How to maximise consumer sales – Case studies and tips from those in the market

Chair: Thomas Lincoln: Head of Purchase Experience, Marks and Spencer
Panel: Joanna Rogers
, Category Manager, Marketing and Giftcards, John Lewis Partnership; Alan Smith, Managing Director UK, One4all; Federica Foldes, Gift Card International Coordinator, Decathlon UK

16.20 – UKGCVA’s Got Talent – Members’ Innovation Showcase

17.00 – Close and Prize Draw